Last updated: September 2026
This Refund and Returns Policy applies to eligible physical products purchased directly from OkTreat. App-based pet-care arrangements, digital features, memberships or other services may be subject to separate terms shown at the time of purchase.
Returns
You may request a return within 30 days of delivery. To be eligible, the item should be unused, in its original condition and, where applicable, in its original packaging. Proof of purchase may be required.
Damaged or Incorrect Items
If your item arrives damaged, defective or different from what you ordered, contact us as soon as possible with your order details and, where helpful, photographs of the issue so we can review the request.
Refunds
Once an eligible return is received and inspected, we will notify you of the outcome. Approved refunds are returned to the original payment method. Processing times may vary depending on the payment provider or financial institution.
Exchanges
Where stock is available, defective or damaged products may be eligible for replacement. Contact us before returning an item so we can provide the appropriate instructions.
Return Shipping
Return-shipping responsibility depends on the reason for the return and the applicable consumer-protection rules. Please contact us before sending a product back. Do not send returns to a manufacturer unless OkTreat specifically instructs you to do so.
Contact
For questions about a return or refund, contact CareTeam@OkTreat.com and include your order details.
This policy does not limit any mandatory consumer rights that apply in your jurisdiction.